We’re excited to introduce our new and improved support experience, designed to make it easier than ever to get the help you need.
Where to start to get support
Access Digital Assistant
If you need help using one of our products, the best place to start is our Digital Assistant, which is designed for instant, seamless assistance.
To do this, simply log in and click the Digital Assistant 
icon in the lower right corner of the screen. From here, you can ask questions directly and get immediate answers.
The Digital Assistant icon remains on screen as you continue your work and you can always keep the chat open in order to follow the step-by-step instructions.
⚠️Important: The Access Digital Assistant is available only to named contacts within your company. If you aren’t a named contact, you may still have access to the Digital Assistant but you will not have the option to ask a question.
Assistance from our Support Team
If your query needs assistance from our Support team, request to speak to an agent and the Digital Assistant will redirect you to one of our technical engineers who will look into it and get back to you as soon as possible.
📌 Note: You will no longer need to log into a separate portal to view your cases, as they will all be available within the Digital Assistant.
Benefits of the Digital Assistant
✨ Instant answers: Get immediate support for common questions.
📚 Direct help access: Jump straight to relevant help content.
🌙 Available 24/7: Get support whenever you need it.
🤝 Easy escalation: Move smoothly to human support when required.
Discover our new Help Centre
Our new Help Centre brings together a comprehensive collection of knowledge articles, including how-to steps and troubleshooting guides to help you resolve issues easily.
🔍 Easy Navigation: Organised by category and fully searchable, so you can quickly find what you need.
✏️ Always Improving: Regularly updated with improved and newly created articles.
🆕 Release Notes: Includes the latest features, enhancements, and updates.
The MyAccess Support Portal
MyAccess is your central hub for everything you need, where you can quickly find answers to your questions through our knowledge base, join product-focused events, or connect with our active user community.
In addition, the portal allows you to:
View bills and payments.
Manage FlexPoints.
Receive notifications about upcoming events.
Check the service status of your products.
If you need further assistance, simply click Ask a question on the left-hand side of the portal.
You will be prompted to select one of the options below:
I need help with my Access account: For queries related to billing, payments, subscriptions, contracts, and more.
I need help with my Access products: For support with using the software or to contact our technical support team for assistance.